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COUNTERFEIT POLICY
We care about you
We know that when you seek PRONOVIAS, you are looking for the quality in the products and the distinction in the customer service.
So, while we make our best endeavors to provide you continuously with the excellence that you deserve, we also care that you don’t turned deceived by a counterfeited product of a much inferior value that doesn’t fulfill your desires and expectations.
We are concerned about counterfeiting and we take it very seriously. That is why PRONOVIAS team works daily against this problem attempting to block and discontinue such illegal activities, as soon as they come to its attention.
If you care about authenticity and you wish to make sure that the product you buy is genuine, please check and find our authorized retailers within your area in the STORE FINDER section, or if you have any further questions, do not hesitate to contact us at infringements@pronovias.es
We forewarn you
If you suspect that one particular website, marketplace or social media profile may not be selling our genuine products, we invite to you read the following tips:
- Authorized retailers don’t hide. If you can’t identify the seller behind a website (if you can’t find any references as regards with the name, address, contact details of the company), there may be a high risk that you have found a company or person that sells counterfeit products. We invite you to check the STORE FINDER section for our authorized retailer’s details.
- Abusive terms and conditions of sale. Counterfeiters, usually, also impose abusive or illegal terms and conditions of sale, that do not provide warranties on their products. Please consider your consumer rights if you suspect you are facing abusive conditions of sale.
- Consider our product’s value. Please bear in mind that there usually is a huge difference between the price offered by counterfeiters and the price offered by our authorized retailers, and of course there will be a big chance that you will be left with an inferior item as well.
PRONOVIAS does not guarantee, warrant, and is not responsible for, any counterfeited products or products that are not produced by its manufacturers. If you discover that you have purchased a counterfeited good, you will have to contact directly that seller.